At Bird Haven Shop, we take pride in providing quality bird baths, feeders, houses, and accessories that bring joy to nature enthusiasts worldwide. We stand behind our products and want you to be completely satisfied with your purchase. If you’re not happy with an item, we’re here to help make it right.
Our Return & Exchange Policy
We accept returns and exchanges within 15 days of receiving your order. To be eligible for a return or exchange, items must be:
- In original, unused condition
- In original packaging with all tags attached
- Accompanied by proof of purchase
- Birdseed Trays & Seed Catchers (due to potential contamination)
- Bird Cams (electronic devices with sensitive components)
- Opened bird food products
- Personalized or custom-made items (including certain Church Birdhouses and Vintage-Rustic items)
How to Initiate a Return or Exchange
Follow these simple steps to request a return or exchange:
- Contact our customer service team at [email protected] within 15 days of receiving your order
- Provide your order number and details about the item you wish to return or exchange
- Our team will respond with a Return Merchandise Authorization (RMA) number and instructions
- Package the item securely with the RMA number clearly visible on the outside
- Ship the item to the address provided in your instructions
Return Shipping
Customers are responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Refund Processing
Once we receive and inspect your returned item, we will process your refund within 5-7 business days. Refunds will be issued to your original payment method:
- Credit/Debit Cards (Visa, MasterCard, JCB): 5-10 business days depending on your bank’s processing time
- PayPal: 3-5 business days
Please note that shipping costs are non-refundable. For exchanges, we will ship the replacement item once we receive your return.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at [email protected]. We will arrange for a replacement or refund and provide a prepaid shipping label for returning the damaged item.
Return Request Template
Subject: Return/Exchange Request – Order #[Your Order Number]
Email to: [email protected]
Dear Bird Haven Shop Team,
I would like to request a [return/exchange] for an item from my recent order.
Order Number: [Your Order Number]
Product Name: [Product Name]
Reason for Return/Exchange: [Please briefly explain why you’re returning/exchanging the item]
Please let me know the next steps to complete this process.
Thank you,
[Your Full Name] [Your Email Address] [Your Phone Number – Optional]Return Shipping Address
All returns should be sent to:
Bird Haven Shop Returns
1131 Burning Memory Lane
PORTLAND, US 48875
If you have any questions about our returns and exchanges policy, please don’t hesitate to contact us at [email protected]. We’re here to help ensure your birding experience is as enjoyable as possible!
Happy Birding,
The Bird Haven Shop Team