Welcome to Bird Haven Shop’s FAQ page! We’re here to help answer your questions about our products, shipping, returns, and more. If you don’t find what you’re looking for, please don’t hesitate to contact our friendly customer service team.
Products & Ordering
What types of bird-related products do you offer?
We offer a wide range of high-quality birding products including bird baths, bird feeders, birdhouses, bat houses, butterfly gardens, ant moats, bird cams, and accessories. We also carry specialty items like copper roof products and vintage-rustic style birdhouses.
Are your products environmentally friendly?
Yes! We take great care in selecting and crafting products that are safe for birds and the environment. Our packaging is also eco-friendly whenever possible.
Do you offer gift items?
Absolutely! We have a selection of bird and gift books, as well as many products that make wonderful gifts for bird enthusiasts.
Shipping & Delivery
What shipping options do you offer?
We offer two convenient shipping methods:
- Standard Shipping: $12.95 via DHL or FedEx, arriving within 10-15 days after shipment
- Free Shipping: For orders over $50 via EMS, arriving within 15-25 days after shipment
How long does order processing take?
We take 1-2 days to carefully handpick, quality-check, and package your order with the same passion we put into crafting our products.
Do you ship internationally?
Yes! We ship globally to bird lovers worldwide, excluding only a few remote areas and parts of Asia due to logistical constraints.
How can I track my order?
Once your order ships, we’ll provide a tracking number so you can follow its journey to your doorstep.
Returns & Exchanges
What is your return policy?
We accept returns within 15 days of delivery if you’re not completely satisfied with your purchase. Our goal is to ensure your experience with Bird Haven Shop is as peaceful and joyful as the birdsong in your backyard.
How do I initiate a return?
Please contact our customer service team at [email protected], and we’ll guide you through the simple return process.
Payment & Account
What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience.
Is my payment information secure?
Absolutely. We use industry-standard encryption to protect your payment information and ensure secure transactions.
Customer Support
How can I contact customer service?
Our friendly customer service team is available via email at [email protected]. We’re always happy to help with any questions or concerns you may have.
What are your business hours?
While we don’t have traditional store hours, our customer service team typically responds to inquiries within 24 hours.
Still have questions? We’re here to help!
Email us at: [email protected]
Bird Haven Shop | 1131 Burning Memory Lane, Portland, US 48875
Thank you for choosing Bird Haven Shop. We’re honored to be part of your birding journey!